Your rights under the Australian Consumer Law, plus our change-of-mind policy
Our products come with guarantees that cannot be excluded under the Australian Consumer Law. If a product has a major failure you are entitled to a refund or replacement, and to compensation for any other reasonably foreseeable loss or damage. If the failure is minor, we will repair the product within a reasonable time; if it cannot be repaired we will provide a replacement or refund.
In addition to your rights under the Australian Consumer Law, we accept change-of-mind returns within 30 days of delivery. The item must be unused, in its original condition and packaging, and in a re-saleable state. Change-of-mind returns do not apply to a product that has been used or damaged after delivery.
Email us at the address on our Legal page with your order number and the reason for the return. We will provide return instructions. Please do not send items back before contacting us.
Once we receive and inspect the returned item, we will process your refund to the original payment method without undue delay. For a valid consumer-guarantee claim we also cover the cost of returning the item. For a change-of-mind return, the cost of return postage is the customer’s responsibility unless the item was faulty or sent in error.
If your item arrives damaged or faulty, contact us as soon as possible with a photo and your order number and we will make it right at no cost to you.
