Privacy Policy

In accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs)

Who we are

Benchwell (“we”, “us”) is responsible for the personal information we collect. Our contact details are on the Legal page and can be used to exercise the rights described below.

What we collect

• Contact and delivery details: name, address, email and phone number, provided when you place an order.
• Order information: the products you buy, the amount and the delivery status.
• Payment information: handled directly by our payment providers; we do not store full card details.
• Technical data: IP address and the technical cookies needed for the site to work.

Why we collect it

• To process your order and manage delivery, returns and customer support.
• To meet our legal and tax obligations.
• To respond to your enquiries.

Disclosure

We only share personal information with parties that help us fulfil your order: couriers and freight carriers, payment providers, IT service providers and our accountants. We do not sell your personal information or disclose it for third-party marketing.

Storage and security

We keep order information for as long as needed to manage the relationship and to meet our record-keeping obligations (generally up to 7 years under Australian tax law). We take reasonable steps to protect it and to destroy or de-identify it when no longer needed.

Access, correction and complaints

You may request access to, or correction of, the personal information we hold about you by emailing the address on our Legal page. If you have a privacy concern you may also complain to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

Cookies

We use only the technical cookies needed for the site to function (for example, to keep your cart). We do not use profiling or advertising cookies.